Frequently Asked Questions
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If you are a registered user, to cancel your order online, sign into your Mom Store account. Find your order in “My account” section my orders then you will find all your orders where you can cancel (in case it wasn’t shipped yet) click on “View” to view the order you want to cancel. If the cancel option is available, you will find a “Cancel” button under your order number on the left side. Click “Cancel”, complete the form presented and submit your cancellation request.
Unfortunately, if the option to cancel is not showing to you then neither you nor customer service will be able to cancel the order.
If you are a Guest User, kindly contact our Customer Support team on firstname.lastname@example.org OR call 800-MOMS (800-6667) and a member of our Customer Support team will be happy to assist you with a cancellation if the order has not been shipped as yet.
If your items have already been dispatched and shipped for delivery, your order can no longer be cancelled.
To return a product once your order arrives, follow the process in our Returns Policy. Please note that in such a case your delivery fee will not be refunded.
Gift Card cannot be cancelled or returned once they are purchased. The e-gift card is valid for 6 months after purchase.
If the order is paid with a gift card, the refund will be in a form of store credit.
Precautions taken during Covid 19
At Momstore we take utmost care to regularly sanitize all our premises including offices, warehouses and vehicles as per the highest standards. All our employees regularly undergo temperature checks and maintain high levels of personal hygiene.
All our third party courier partners who deliver your products will wear protective clothing while delivering your order. We recommend paying with your debit/credit card when placing your order to minimize contact when receiving your products.